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2018 - 2019 Annual Report

The Year of Sustainability & Accountability.


We envision healthy, resilient youth, young adults and families living in affirming communities free of all forms of discrimination, oppression, and prejudice.


CTYS is an equity based agency which strengthens mental health and resilience in youth, young adults and their families by providing timely, accessible, innovative, outcome oriented services.

Heather L. Sproule

Executive Director

William (Bill) Byrd

Chair, Board of Directors

Executive Director & Board Chair Message

With the election of the new PC Government in 2018 and the transfer of the children's mental health file to the Ministry of Health and Long Term Care, our sector is expecting changes to our priorities, practices, and government relations. As well, we will be operating within a new structural framework, namely Ontario Health Teams which are currently in the process of setup. We must also consider the 3 Year Action Plan of our Toronto Lead Agency and finally, the establishment of the new Mental Health & Addictions Centre of Excellence as the oversight entity for mental health and addictions.

We anticipate the planned changes will mature in 2-3 years and, at present; the plan has many moving pieces. It will be important for CTYS to be informed, adaptive and forward thinking over this time.

We do know that our sustainability will require:

  • The demonstration of effectiveness & fiscal responsibility
  • The mining of data to:
    • demonstrate quality and continuing quality improvement
    • a thorough analysis of program cost effectiveness
  • A strong strategic focus
  • A continuing pursuit of partnerships and, in particular, opportunities for integration
  • Both agency and system focused governance

CTYS welcomes the challenge to demonstrate the impacts resulting from the great work we do with young people and their families. We are also committed to changing things where they can further improve our services or add more innovation.

Good news has come our way already. In March the Ministry of Children Community and Social Services (MCCSS) announced enhanced funding for our Youth Justice programming. As well, the Ministry of Health has provided additional resources for the expansion of our Early Intervention Program into the Etobicoke area.

CTYS remains committed to being a vital part of a better coordinated and connected mental health system. We will always embrace opportunities to contribute to the health and well-being of young people and their families, through great work, stellar governance, a dedication to collaboration and great respect for public trust.

We look forward to another dynamic year.

A Few Highlights

Served 92 Additional Youth

Recruitment of 3 exceptional Board members

Reduced wait list and improved efficiency for Pride & Prejedice clients

Thank You

Service Excellence

To Equity, and Beyond

Youth Engagement

Facts & Figures

New Outlook

100% Target


100% Target


95% Target

Donors & Funders


  • Ministry of Health and Long Term Care (MOHLTC)
  • Ministry of Children, Community and Social Services (MCCSS)
  • Ministry of Children, Community and Social Services (MCCSS-Youth Justice)


  • Ontario Power Generation
  • United Way
  • Royal Bank of Canada (RBC)
  • Canada Helps
  • Learnxs Foundation
  • Timbuk2 Designs Inc.
  • The Bishop Strachan School


  • Michelle Lumb (MPL Cuts)
  • Heather Sproule
  • Anita J. Drossis
  • James LeNoury


Summary of Operations - Year Ended March 31, 2019


CategoryAmount ($)
Investment Income29,819
Sundry and Administrative Income44,549
Total Revenue7,233,513

*Government Grants (Core Funding)

CTYS is pleased to report that our financial position at the end of fiscal year 2018-19 continues to be very strong. We wish to thank our funders, the Ministry of Children and Youth Services (now MCCSS) for a 5% base increase and the Ministry of Health and Long-Term Care (now MOH) for a 2% increase in core funding.

Because of this additional support from our funders, we were able to expand our services in the areas of Black Youth support, youth engagement and family support and therapy.

Our clients and their families have benefited from this additional funding and our agency is very appreciative of this opportunity to provide an even better service to our community.

Joan Marshall

Interim Director, Finance

CategoryAmount ($)
Employee Benefits1,035,990
Client Professional Services179,984
Client Related Activity74,051
Program Expenses807,671
Promotion and Publicity1,339
Building Occupancy410,040
Capital Assets Purchased 25,774
Office/Central Administration354,760
Purchased Services56,654
Total Expense7,105,495
Excess of Revenue over Expenses128,018
Net Assets (beginning of year)1,297,870
Ministry Funding Recoverable(47,311)
Net Assets (end of year)1,378,577

CTYS Management Team

Executive Director

Heather L. Sproule

Director Client Services & Quality Improvement

Robert Sears

Interim Director Finance

Joan Marshall

Manager Business Operations

Debra Newgewirtz

Management lead, Equity and Inclusion

Priscilla Ofosu-Barko

Executive Assistant

Shahinaz Osman

Managers Client Services

Calvin Facey

LeeAndra Miller

Suzanne Shulman

Cheryl Tsagarakis

Board of Directors

William (Bill) Byrd (Chair)

President and CEO of the Canadian Safe Schools Network

Stephanie Wang (Vice Chair) & Acting Treasurer

Certified Accountant & MBA

Sheila Masters (Secretary)

Area Manager, MCSS (retired) Board Member CMHO (retired)

Franky Chernin

George Brown College (retired)

Richard Ashok Coutinho

Client Lawyer, Office of the Public Guardian and Trustee Victims and Vulnerable Persons Division, Ministry of the Attorney General

Mohamed Gilao

Founder / Executive Director, Loyan Foundation

Marla Krakower

Vice President, People Services, Employee Experience & Public Affairs Central West Local Health Integration Network

Akbar Khurshid

Program Consultant, Ministry of Finance

Roger Mayers

Toronto Police Services

John Rankin

Non-Profit Management Consultant

CTYS Serves Clients Across Toronto

3.3% of clients Live in the 905-GTA

16% of clients live in Etobicoke & York

14.9% of clients live in North York

12.8% of clients Live in Scarborough

53% of clients live in Toronto & East York

Yellow - MCCSS

Red - MOH

Green - MCCSS-YJ

Accredited by Canadian Centre for Accreditation
Children's Mental Health Ontario