Client Rights & Responsibilities
RIGHTS
From the first point of contact with CTYS, you have the right to:
- be treated with dignity and respect
- request services in your preferred language
- be informed about the services you will be receiving, including the expected benefits and limitations or risks of those services
- an explanation when services are not provided or terminated
- be involved in the planning of your services and the selection of your service goals
- be listened to and heard, and to have input into services, groups and activities
- complain about any aspect of the services you are receiving or the way you’ve been treated
- to give comment and/or feedback about the service you are receiving
- have your personal health information kept secure and confidential and only be shared with those who need to know or when required by the law
- say NO to any request for a release of your information
RESPONSIBILITIES
You are responsible for:
- participating to the best of your ability in services
- being active, open, and honest with your counsellors
- calling in advance if you cannot attend an appointment
- informing your staff if you decide to end service
- speaking and acting with courtesy and respect towards all others while receiving services at CTYS
- reporting any harassment and/or discrimination experienced while receiving services from CTYS