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Manager of Client Services, R.I.T.E.S. Program

Full time –Permanent

Internal/External Posting

Are you looking for an opportunity to make a positive impact on the mental health and well-being of Black youth and their families? Are you interested in a hybrid work environment that provides flexible work hours and the ability to work in office, from home and in community?

Central Toronto Youth Services (CTYS) is seeking a talented and dedicated individual to join our team as Manager of Client Services in the R.I.T.E.S. Program. This is an incredible opportunity to collaboratively shape responsive and innovative mental health programming and services for Black, African Canadian, Afro Caribbean and Afro Latinx youth and their families. As an accredited, progressive Children’s Mental Health Centre, CTYS provides a range of mental health services and supports to youth, young adults, and their families across Toronto. Services in the R.I.T.E.S. Program include therapeutic groups, individual counselling, and a youth justice pilot program.

As an employer, we are committed to building teams that reflect the diversity and needs of our clients and workforce. 

Identification as a member of the Black, African Canadian, Afro Caribbean and/or Afro Latinx community is required for this position.

Primary Responsibilities:

  • Provide direct clinical supervision and staff support.
  • Sustain collaborative working relationships with Black/ African Canadian communities, mental health care providers, TDSB/ TCDSB schools, Courts, Probation Officers, Elders and crisis services.
  • Provide leadership in maintaining collaborative and efficient staff teams and oversee all admin functions pertaining to staff and the programs.
  • Provide advocacy and structural leverage for staff teams around issues of equity, anti-Black racism and social justice.
  • Participate in the selection of evidence-based and evidence-informed practices, and implement the selected practices, inclusive of monitoring effectiveness.
  • Support management leadership initiatives centering and fostering equity, inclusion and anti-racism.
  • Ensure clinical services are delivered in a manner consistent with all applicable agency policies and procedures, legislation and accreditation standards.
  • Ensure performance measurement data guides and informs quality improvement and service development.
  • Shared responsibility for budget development and monitoring.
  • Provide clinical and/or administrative coverage for other CTYS programs as needed.

Qualifications, Skills and Knowledge:

  • Identify as a member of the Black, African Canadian, Afro Caribbean and/or Afro Latinx community.
  • Degree in a relevant discipline or equivalent combination of education, experience and training (Graduate Degree preferred).
  • Minimum of 5 years related experience working in children’s mental health with youth and families inclusive of program management experience
  • Membership in the appropriate professional regulatory body (RSW, RP).
  • Demonstrated skills in assessment, formulation and coordination with youth and families.
  • Knowledge and understanding of group programming, dynamics and facilitation.
  • Commitment to practicing from anti-oppressive, anti-racist, equity and trauma informed frameworks.
  • Thorough familiarity with pertinent legislation including the Child and Family Services Act, Youth Criminal Justice Act and the Personal Health Information Protection Act.
  • Experience supporting virtual services is an asset.
  • Proficiency in French language an asset.
  • COVID vaccinations required.

  Compensation & benefits:

Competitive salary, Employer contribution based RRSP, Extended Medical & Dental Health Benefits, flexible work hours, & professional development days.

Start Date: ASAP

Please submit a letter of application with resume by: May 23rd, 2023

Central Toronto Youth Services

65 Wellesley St. E., Suite 300, Toronto, ON, M4Y 1G7 Fax: (416) 924-2930 Email: resumes@ctys.org

         We thank all applicants; however, only candidates selected for an interview will be contacted.

CTYS welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection and hiring process. As employers, we are committed to building organizations that reflect the diversity of our clients and the communities we serve. We encourage applications from racialized, queer and transgender people, and those with lived experiences with mental health challenges.

Substance Use and Concurrent Disorder Specialist Youth Justice Mental Health ACCESS Program

Full Time – 35 hours a week; Permanent Position (Youth Support Worker; Bargaining Unit position)

Internal/ External Posting

Central Toronto Youth Services (CTYS) is an accredited Children’s Mental Health Centre with a range of services and programs for youth and families across Toronto. These services are client-centered and flexible, geared for youth and families with a range of mental health needs who may have difficulty accessing traditional office-based services.

As employers we are committed to building intervention and management teams that reflect the diversity of our clients. Priority will be given to qualified applicants who identify with and have experience supporting BIPOC communities.

Youth Justice Mental Health ACCESS Program at CTYS

The Youth Justice Mental Health ACCESS Program is a collaboration between CTYS and Turning Point Youth Services (TPYS) to provide mental health assessments and brief treatment, to youth and their families involved with the youth justice system. The YJ MH ACCESS Team supports youth and their families serving youth justice community orders and/ or youth in open custody, open detention and closed custody settings. As the Substance Use and Concurrent Disorder Specialist, you will provide staff training and team consultations, as well as, direct service to clients including; supporting the development of client assessments, developing and implementing treatment plans and supporting harm reduction strategies. A flexible work schedule and approach is required to ensure service accessibility including some evening work, and community/ client home/ virtual service delivery. For more details, see www.CTYS.org

Primary Responsibilities:

  • Provide assessment and brief service intervention with youth
  • Develop and implement individualized treatment plans with a harm reduction lens and within an anti- oppression, anti-racism and equity framework
  • Provide flexible outreach services to ensure accessibility for youth and families
  • Provide support, referrals, education and resource navigation
  • Develop and implement individual and group workshops on substance use, mental health and wellness for youth in closed custody facilities
  • Co-facilitate clinical conversations for open custody/ detention facilities and other programs using a trauma informed lens to help stakeholders understand the connection between mental health and substance use, the behaviours of youth in this context and to inform plans to best support youth in these facilities
  • Provide ongoing consultation for Youth Justice Workers on substance use and concurrent disorders
  • Participate in team clinical consultations, team meetings and supervision meetings
  • Maintain all records and reports in accordance with CTYS policies and procedures, legislation and accreditation standards
  • Participate in agency committees, special events or community activities when determined appropriate in consultation with the Program Manager
  • Participate in yearly service planning and program development meeting, as requested
  • Ensure that all reporting and documentation meets requirements and are completed in a timely manner
  • Participate in supervision, program meetings, all-staff meetings, clinical consultations, peer consultations, committee/partnership meetings and professional development, as required

Qualifications:

  • An MSW or equivalent education and experience preferred
  • Addiction Studies Certificate is an asset
  • Membership (or eligibility) in the appropriate professional regulatory body
  • Minimum 2 years’ experience working with youth and addictions
  • Demonstrated experience working with youth in the area of harm reduction
  • Experience working with concurrent disorders
  • Experience facilitating youth groups is an asset
  • Experience working with youth involved with the youth justice system
  • Demonstrated ability to work collaboratively and effectively with the youth justice system and collateral service providers
  • Experience in strength based mental health assessments, brief intervention modalities, CBT & Motivational Interviewing
  • Strong interpersonal skills and ability to build rapport with marginalized youth
  • Practice from an Anti-Oppression and Evidence Informed Framework
  • Knowledge of program development and evaluation is an asset
  • French language proficiency is an asset
  • A valid Ontario driver’s license and daily access to a vehicle required
  • Experience supporting virtual services is an asset
  • Proficient in the use of computers and familiarity with client data base software
  • Excellent verbal and written communication skills
  • Proof of full Covid-19 vaccinations (2 doses) required
  • Clear Vulnerable Sector Screening Check required

Start Date:          ASAP

Salary Range:     $61,270.80 – $73,160.53

Competitive Benefits Package

  • Generous Paid Time Off Entitlements (including Vacation, Personal Leave, Professional Development)
  • Excellent Extended Health and Dental Benefits Plan
  • Participation in Defined Pension Plan (DPP)
  • Employer Paid Contributions to Group Retirement Savings Plan (GRSP)

Please submit a letter of application with resume by Wednesday, May 17, 2023: Email:  Resumes@ctys.org

Central Toronto Youth Services 65 Wellesley Street East, 3rd Floor Toronto, ON M4Y 1G7

We thank all applicants; however, only candidates selected for an interview will be contacted. CTYS welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection and hiring process. As employers we are committed to building organizations that reflect the diversity of our clients and the communities we serve. We encourage people of colour, queer people, trans people, people with disabilities and people with lived experience of mental health challenges to apply.

Manager, Human Resources Administration

0.80 FTE, 28 hrs a week, Contract Position (until Dec 2023)

Internal/External Posting

Central Toronto Youth Services (CTYS) is an accredited Children’s Mental Health Centre with a range of services and programs for youth and families across Toronto. These services are client-centered and flexible, geared for youth and families with a range of mental health needs who may have difficulty accessing traditional office-based services.

In this role, you will oversee all functions related to Human Resources for Central Toronto Youth Services (CTYS) including maintenance of employee records and transactions, bi-weekly payroll processing, benefits administration (extended health and dental program, GRSP program, pension program), recruitment and selection, managing employee relations matters, disability management, facilitate onboarding and offboarding processes, adhere to accreditation standards, support policy development and implementation, and ensure compliance with the Collective Agreement. You will sit on the Employee and Employer Relations Committee (EERC) as one of the employer representatives and participate as a member of the collective bargaining team. This position offers a competitive salary and benefits package, in addition to, a tremendous opportunity for growth in the field.

As employers we are committed to building intervention and management teams that reflect the diversity of our clients.

Priority will be given to qualified candidates who identify with BIPOC and 2SILGBTQ+ communities.

Primary Responsibilities:

  • Oversee recruitment including posting, pre-screening and interviewing applicants
  • Prepare contracts and agreements for employees and contractors
  • Complete onboarding protocols for new hires to the agency
  • Complete offboarding protocols for staff leaving the agency
  • Maintain employee Human Resources Information Systems (HRIS)
  • Provide reports to management as requested
  • Prepare bi-weekly payroll for processing
  • Administer compensation and benefits packages
  • Review and update job descriptions on an annual basis in conjunction with managers of respective positions being reviewed
  • Respond to employee inquires as they relate to benefits, compensation, or other entitlements
  • Maintain good standing of employee and employer relations through membership on the Employee and Employer Relations Commmittee (EERC)
  • Participate in Collective Bargaining process under direction of Executive Director
  • Develop policy changes and submit to Executive Leadership Team (ELT) for consideration
  • Participate in training and professional development activities as required
  • Comply with agency policies and procedures in all duties pertaining to the job
  • Participate in training and professional development activities as required
  • Provide support to the admin team as required
  • Other duties as negotiated

Qualifications:

  • Minimum three (3) years of progressive Human Resources experience
  • CHRP or CHRL designation is an asset
  • Excellent written and verbal communication skills
  • Proficiency with HRIS administration in line with accreditation standards is required
  • Experience with payroll is required
  • Experience with benefits administration, disability management and accommodations is required
  • Experience in a unionized environment is an asset
  • Experience in conflict resolution, disciplinary processes and workplace investigations is an asset
  • Knowledge of health and safety laws, Employment Standards Act (ESA), federal and provincial labour laws
  • Strong commitment to anti-oppressive, anti-racist and anti-colonial practices
  • Ability to exercise discretion and good judgment in the handling of confidential information
  • Ability to be flexible in an environment of diverse responsibilities
  • Demonstrated conceptual and analytical skills
  • Willingness and ability to work flexible hours
  • Proficiency in French language is an asset
  • Full COVID Vaccinations (2 doses) is required
  • Clear Vulnerable Sector Screening check is required

Start Date: ASAP

Competitive Salary & Benefit Package includes: Personal Leave days, Educational Leave days, Vacation days, generous Extended Health & Dental Plan, Mandatory Employer GRSP contributions

Please submit a letter of application with resume by Friday, April 21, 2023:
Email: Resumes@ctys.org
Central Toronto Youth Services
65 Wellesley Street East, 3rd Floor
Toronto, ON M4Y 1G7

We thank all applicants; however, only candidates selected for an interview will be contacted. CTYS welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection and hiring process. As employers we are committed to building organizations that reflect the diversity of our clients and the communities we serve. We encourage people of colour, queer people, trans people, people with disabilities and people with lived experience of mental health challenges to apply.