Careers

Receptionist

1- 1.0 FTE – Contract – September 2026 to May 2027

In this role, you would perform a variety of clerical tasks as the first point of contact for clients, staff and visitors to the agency. Under the direction of the Manager, Operations and Administration, you will provide exemplary support in the areas of reception, filing, word processing, scanning and supporting general office duties and administrative tasks. These tasks will require excellent customer service skills, a high degree of attention to detail, a strict adherence to our privacy and confidentiality policies and the ability to prioritize work within a dynamic team setting. This is an on-site role with shifts scheduled Mondays to Fridays either between 10 am to 6 pm or 11:00 am to 7 pm.

Major Responsibilities

Welcome clients, vendors, staff and visitors in professional and friendly manner
Tracking client appointments and notifying relevant staff representative of their arrival
Maintain the reception and waiting room area in a tidy and presentable manner
Answer and log incoming calls using a multi-line phone system, and transfer callers appropriately in timely manner
Monitor and redirect general office voicemails, email mailboxes and fax lines
Maintain file and copier rooms in a tidy and organized manner
Sort and distribute incoming mail, prepare and post outgoing mail, arrange couriers, and manage shipping and receiving
Prepare and circulate meeting materials including minutes, agendas and document packages for all-staff meetings
Provide support in planning and registration efforts for corporate events, specifically the Annual Meeting, All-Staff Meetings and related activities
Provide admin support including scheduling and filing systems
Coordinate office access for facilities maintenance including shredding company, HEPA, HVAC, watercooler suppliers, catering and property management
Ensure all communication meets CTYS Policy and Procedure requirements and accreditation standards
Maintain PRESTO card and Electronic gift card distribution and tracking system
Maintain YMCA card sign in/ sign out system
Compiling and maintaining agency Contact List as staff changes occur
Activate emergency response procedures when necessary
Participate as part of the technical and advance admin team meetings at all staff meetings and functions
Participate in educational and training activities, as required, to acquire and maintain relevant knowledge and skills
Commitment to agency’s equity, inclusion, and anti-racism policies and practices
Provide support for other team members due to vacation/illness/emergency as assigned
Support and participation on the Website Administration Team and in Social Media activity and updates
Support HR onboarding and offboarding assignments, job postings and recruitment efforts
Fixed in office schedule as per office hours, M&F 9-5, Tu, W, Th 11-7.
Other duties as required

Knowledge and Skills Required

Community College diploma or related experience in similar role
Minimum one (1) year experience as a receptionist and two (2) years experience in an administrative role
Experience in social services environment or as front-line staff would be an asset
Willingness and ability to work flexible hours based on operational needs
Ability to engage with agency clients in a professional and courteous manner
Ability to work collaboratively and cooperatively with team and other staff members
Excellent verbal and written communication skills
Strong organizational skills and ability to set priorities
Technical proficiency including Microsoft Office Suite and Outlook Calendar
Ability to manage confidential information and uphold privacy standards
Demonstrated conceptual and analytical skills when compiling data
Demonstrated ability to work within an inclusive and diverse agency
Fluency in another language is an asset

Please submit a letter of application with resume by Friday, July 31, 2026

Email: [email protected]

Central Toronto Youth Services

65 Wellesley Street East, 3rd Floor

Toronto, ON M4Y 1G7

Fax: (416) 924-2930

Start Date: ASAP

Salary Range: $47,200.14-$56,359.45

We thank all applicants; however, only candidates selected for an interview will be contacted. CTYS welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection and hiring process. As employers we are committed to building organizations that reflect the diversity of our clients and the communities we serve. We encourage people of colour, queer people, trans people, people with disabilities and people with lived experience of mental health challenges to apply.

Equity and inclusion:

We acknowledge that Central Toronto Youth Services (CTYS) is situated on the ceded lands and territories of the Anishinaabeg, Haudenosaunee, the Chippewa, the Mississauga’s of the Credit, the Wendat Peoples, and is now home to many diverse nations. We also acknowledge that Toronto is covered by Treaty 13 signed with the Mississauga’s of the Credit. We respectfully recognize the presence of Indigenous peoples, both in the past and present, as we commit to action, education, meaningful dialogue and necessary change.

As an employer, we are dedicated to cultivating an inclusive workplace and building intervention and management teams that reflect the diversity of our clients and the communities we serve. 

We actively seek to attract, develop, and retain talent from diverse backgrounds, including but not limited to racialized individuals, 2SLGBTQIA+ individuals, persons with disabilities, and those from various socio-economic backgrounds. We strive to cultivate an inclusive culture that eliminates barriers, advances equity, and supports the success and well-being of all employees.

Accommodation:

CTYS is committed to creating an accessible and inclusive organization. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code (OHRC), CTYS will provide accommodations throughout the recruitment and selection process to applicants with disabilities. During any stage of the recruitment process, please notify [email protected] of the nature of any accommodation(s) you may require. Any information received relating to accommodation measures will be addressed confidentially.

Youth Justice Mental Health Access

YJ Mental Health Access Coordinator – Open Custody and Open Detention

1 Full Time, Permanent Position – 35 hrs./week

Union: OPSEU Bargaining Unit

Internal/External Posting

This is an exciting opportunity to be a member of a YJ Mental Health ACCESS, a collaborative between CTYS and Woodgreen Community Services that supports youth and families involved with the youth justice system. The purpose of the position is to engage youth referred from Open Detention/Custody sites across the greater Toronto Area. You will provide brief mental health assessments and interventions. Flexibility is required to work some evenings to accommodate youth and family. This is a brief service model which will include outreach to meet youth at the detention sites. As employers, we are committed to building intervention and management teams that reflect the diversity of our clients. Priority will be given to qualified applicants who identify with and have experience supporting BIPOC communities.

Primary Responsibilities:

Provide mental health assessments and counselling intervention for youth referred by 3 open detention/ custody facilities across the GTA
Work collaboratively with youth,parentsand detention staff by developing individualized assessment and service/treatment plans using astrengthbased and trauma informed approach
Provide youth with a clear pathway to access a psychological or psychiatric assessment when needed
Providepsychoeducationto youth and/or families regardingmental health diagnosis and services
Develop andfacilitatemonthly mental health psycho-educational workshops to staff at participating custody/ detention sites
Provide consultation and support to staff in Open Custody and Detention facilities on acase-by-case basis
Work with youth and families to follow up on assessment recommendations and/ or connect with ongoing therapeutic supports
Advise Program Manager of any serious occurrence and ensure documentation
Provide case coverage/support for other team members due to vacation/illness/emergency when assigned
Participate in supervision, program meetings, all-staff meetings, clinical consultations, peer consultations and committee/partnership meetings when required
Ensure that all recordings and documentation meet CTYS Policy and Procedures requirements, accreditation standards and are completed in a timely manner
Participate in agency committees,special eventsor community activities when determined appropriate in consultation with the Program Manager
Participate in training and professional development activities as required
Other duties as assigned

Qualifications:

A graduate degree in Social Work or related helping profession
Membership in the appropriate professional regulatory body (R.SW or R.P) (Registered Social Worker or Registered Psychotherapist)
Demonstrated experience working from an anti-oppressive framework with youth and families from diverse ethno-cultural and socio-economic backgrounds including youth with diverse intellectual abilities and racialized communities
Minimum threeyears’ experienceworking in children’s mental health
Knowledge of and experience working in theYouth Justice system
Experience working with youth with complex concurrent disorders
Experience in strength based and trauma informed mental health assessments, brief intervention modalities and CBT
Demonstrate skills in assessment, counseling, caseplanning and coordination with marginalized, youth, their families and detention staff
Strong interpersonal skills and ability to build rapport and engage with detention staff and marginalized youth
Knowledge of child and adolescent development and crisis intervention techniques
Knowledge of community resources to support youth
Experience working from a community outreach model
Demonstrated ability to work collaboratively and effectively with theYouth Justice system and collateral service providers
Ability to work independently and as part of a team
A valid Ontario driver’s license and daily access to a vehicle
Proficient in use of computers and software applications
Proficiencyin a second language an asset

What CTYS offers:

Vacation:15 days first year, 20 days after one year of service
Personal Leave:17days
Float Days:1 day
Educational Leave:7 days
Extended Health: Employer pays extended health and dental single and family coverage, employee and family assistance program, and travel insurance.
Pension: OPTrust Pension: EE-3% and ER -3%. In addition, ER contributes 2.5% towards RRSP.
Compensation: Competitive salary & support during approved medical leave (sick-leave, LTD).
Flexibility:Hybrid work,Flexible work week

Compensation: $ 66,463.16 – $79,360.49 (1 FTE)

Application instructions:

Please submit your cover letter and chronological resume via email to:

Central Toronto Youth Services

E-mail: [email protected]

We thank all interested candidates, but only those selected for an interview will be contacted.

Equity and inclusion:

As an employer, we are dedicated to cultivating an inclusive workplace and building intervention and management teams that reflect the diversity of our clients and the communities we serve. 

Accommodation:

Youth and Family Counsellor

Priority Access for Students (PAS)

2 Positions- Full time 35 hours a week (1.0 FTE)

Union: OPSEU Bargaining Unit

Internal/External Posting

Priority Access for Students Program (PAS) at CTYS

The PAS team provides psychotherapy, and case management services for youth aged 13-18 and their families. Referred for this program come directly from CTYS’ partnership with TDSB and TCDSB social work teams. PAS primarily utilizes an evidence-based attachment and family focused model of intervention – integrating lenes that are trauma informed, and prioritize equity, anti-racism, and inclusion. A flexible work schedule and approach is required to ensure services accessibility – including some evenings, and occasional community/client home service delivery. Services are provided primarily in person with virtual service available dependent on client needs. For more details, see www.CTYS.org

As an employer, we are committed to building teams that reflect the diversity and needs of our clients.

Priority will be given to applicants that identify with and have experience supporting racialized communities, in particular Black and African-Canadian Communities. Priority will also be given to applicants who are knowledgeable and competent in supporting 2SLGBTQ+ youth

Primary Responsibilities:

To provide clinical services and engage youth and families referred by TDSB and TCDSB to improve individual and family functioning
To provide clinical services and case management, informed by trauma, attachment and family systems theories, as well as an anti-oppression/anti-racism framework
To work collaboratively with youth, caregivers, school personnel and other service providers, by developing individualized and effective service delivery plans that are strengths-based and from a family engagement perspective
Providing flexible services that ensure accessibility for youth and families, including two evenings a week (available until 8:00pm). May include occasional service provision in community and client homes
Participate in team, staff and supervision meetings, as well as clinical consultations regularly
To maintain all records and reports as required by CTYS policies and procedures
Facilitate referrals and support transitions to community services and resources
To maintain all records and reports as required by CTYS policies and procedures

Qualifications:

Registration in a regulated health college (e.g. R.P. /R.S.W.) which permits the delivery of psychotherapy is required
A master’s degree in a counselling/social work-related field
Identification with and experience supporting BIPOC and/or 2SILGBTQ+ communities
Minimum three years’ experience working in Children’s Mental Health
Knowledge of and commitment to practicing from a decolonizing, anti-racist and anti-oppressive framework
Expertise in working with 2SILGBTQ+youth
Experience working with youth and families from diverse cultural and socio-economic backgrounds
Knowledgeable around the potential needs of and experience providing support to youth who identify as neuro-divergent
Demonstrated skills in assessment, formulation, counselling, case planning and coordination
Experience counselling youth and their families through complex mental health challenges, crisis management and safety planning
Knowledge of providing trauma informed counselling to youth and families
Experience with attachment and developmental approaches in working with youth and families
Knowledge of appropriate therapeutic approaches informed by anti-oppression/anti-racism and equity
Knowledge and commitment to evidence informed practice
Knowledge of substance use/harm reduction theory as applied to youth and families
Familiarity with resources supportive to CTYS clients (e.g. 2SILGBTQ and BIPOC youth) and experience referring clients to community resources
Strong interpersonal skills and ability to build rapport with youth and their families
Demonstrated ability to work collaboratively and effectively with school boards, the community and service providers
Ability to work independently and as part of a team
Comfort and proficiency in using technology to engage youth and families (e.g. phone, text, and video) and in completing clinical documentation (e.g. Microsoft Word, Adobe, and Outlook)
Proficiency in French language is an asset
Clear Vulnerable Sector Screening Check required

Start Date: Immediately

What CTYS offers:

Vacation:15 days first year, 20 days after one year of service
Personal Leave:17days
Float Days:1 day
Educational Leave:7 days
Extended Health: Employer pays extended health and dental single and family coverage, employee and family assistance program, and travel insurance.
Pension: OPTrust Pension: EE-3% and ER -3%. In addition, ER contributes 2.5% towards RRSP.
Compensation: Competitive salary & support during approved medical leave (sick-leave, LTD).
Flexibility:Hybrid work,Flexible work week

Compensation: $66,463.16-$79,360.49

Application instructions:

Please submit your cover letter and chronological resume via email to:

Central Toronto Youth Services

E-mail: [email protected]

We thank all interested candidates, but only those selected for an interview will be contacted.

Equity and inclusion:

As an employer, we are dedicated to cultivating an inclusive workplace and building intervention and management teams that reflect the diversity of our clients and the communities we serve. 

Accommodation: