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Privacy Policy

Access to records

Individuals have a right to access their own personal information in a record held by Central Toronto Youth Services. However, under the Personal Health Information Protection Act (PHIPA). The agency is required to refuse access to information that pertains to another individual. If a request is refused, in whole or in part, we will provide reasons for the refusal. Individuals may request access to their personal information by email ([email protected]) or in writing to:

Privacy Officer Central Toronto Youth Services
65 Wellesley Street East, Suite 300
Toronto, ON M4Y 1G7

Safeguarding personal information

Central Toronto Youth Services makes every reasonable effort to ensure that personal information is accurate and complete. We also commit to preventing loss, misuse, inappropriate disclosure, unauthorized changes or access to information.

All information is stored in a manner that ensures its security. Security measures are also applied to the destruction of personal information including the shredding of personal information and the permanent deletion of electronic records.

We retain personal information for as long as it is required for its purpose or for legal or accreditation compliance.

Collection and use of clients’ personal information

Central Toronto Youth Services asks only for personal information that is relevant to our mandate or required by law. If personal information is required, we will first ask permission, and use the information solely for the permitted purposes. Permission to collect, use or disclose information may be withdrawn at any time, but if this occurs a resulting lack of information may require us to terminate services.

Personal information

Personal Information is defined as any information that can be used to identify, distinguish or contact an individual. Such information includes facts, beliefs and/or opinions.

Your Privacy Matters

Central Toronto Youth Services respects and protects the privacy of the personal information of its clients, employees, students and volunteers. The agency is committed to accountability and transparency regarding the treatment of personal information provided to us.